Returns and Refund Policy

Effective Date: June 3, 2025

At Eelhum Studio, we strive to ensure every customer is satisfied with their purchase. We sell both digital products (e.g., templates, designs, downloads) and physical products. Our return and refund policy is tailored according to the nature of each product category.

1. Digital Products

All digital products sold on eelhum.com are original works and protected by copyright. They are licensed for personal use only and may not be resold, shared, or redistributed under any circumstances.

Due to the nature of digital downloads, all sales of digital products are final. We do not offer refunds or exchanges for:

Accidental purchases
Change of mind
Incompatibility with software or devices
Failure to download the file after purchase

Why? Once a digital file is downloaded, there is no practical way to ensure it is returned, and the product remains in your possession.

If you experience issues accessing or downloading your file, please contact us at unagilham@gmail.com, and we’ll be happy to assist.

2. Physical Products

We accept returns or exchanges only if:

You received the wrong item
The item arrived damaged or defective

To be eligible for a return or exchange:

You must notify us within 24 hours of receiving the item
You must provide photo or video proof of the issue
The product must be unused, in original packaging, and returned within 7 days (if requested)

What’s not accepted:

Exchanges or refunds requested after 24 hours
Items damaged due to customer mishandling
Items returned without proof or prior notification

Return shipping costs are the buyer’s responsibility unless the error was on our part.

3. How to Request a Return or Report an Issue

Please email us at unagilham@gmail.com with:

Your order number
Description of the issue
Supporting photo or video evidence (for physical products)

Our team will assess your request and respond within 2 business days.

4. Exchanges & Store Credit

Where eligible, we may offer you:

A replacement product
A store credit voucher
A full or partial refund (in specific cases)

Refunds (if approved) will be processed to the original method of payment within 5–7 business days.

5. Questions?

If you have any questions or need clarification before making a purchase, feel free to reach out:

Eelhum Studio